You can contact us through the form below or call +1 (646) 883-4493
Contact Us & FAQ
Shipping Problems: Please do not contact us for information on when your item will be shipped, you will receive a tracking number once your order has been shipped.
Billing Charge: The charge that will appear on your credit card statement will be "US Chem Shop"
Canceled Orders: If your order is canceled it is most likely due to the product being banned in your location or your credit card was declined. We will refund you immediately the refund process can take anywhere from a few hours to 2-3 business days depending on your bank.
Credit Card Errors: Your billing & shipping address need to match the address that is associated with your credit card address you have on file with your bank. We only accept Visa, American Express, Discover & Master Card
Customer Service Requests: All customer service requests will be answered the same day